Special Event, Classes & Trips Policies

DUBLIN COMMUNITY SENIOR CENTER- WHITE LAKE

POLICIES AND PROCEDURES

SUBJECT: Senior Center Special Event, Classes & Trip Refunds

POLICY: Arrangements for trips and certain programs are made in advance.  The Dublin Community Senior Center is liable for and must pay for a guaranteed minimum number of participants.  Our financial obligations are based on the requirements as stated by the companies with which we are working with.

PROCEDURE:

1. If a participant must cancel a trip or special event, they may fill their space with someone else; however, they must notify the Dublin Community Senior Center office of the change, as their name will still be on our sign-up sheet/roster.

2. The participant cancelling a special event or trip is responsible for collecting the fee from the person who is taking their place.  If they are unable to find someone, senior center staff will attempt to make arrangements to fill their place provided there is a waiting list.

3. It is very important that participants are certain that they will be able to attend a special event or trip prior to signing up.  If a participant calls the office to cancel because they are sick or have a death in the family, we will do our best to fill their spot and refund the fee.  If there is no one available to take their place, they will not be entitled to a refund.

4. Participants who register for an exercise class are not entitled to make up a missed class.  If they have to drop out due to a medical problem, they will be provided with a pro-rated refund. 

5. If the Senior Center is responsible for canceling a special event or trip, the participants will be entitled to a full refund.  If an exercise class is cancelled, a make-up session will be offered.